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Resume and Cover Letter for Student and Academic Services Officer

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Pursuing a more senior role in the area of student and academic services, this client required an updated resume and cover letter. Her existing resume did not include her current position, which she had been in for four years. During her consultation we discussed what she wanted from having a new resume prepared, and this included a focus on knowledge and experience gained in her current job.

The new position was at the same tertiary institution, in a different department and offering more variety. Through our consultation we discussed her current position and some specific examples that were pertinent to the duties of the new position. The client told me of her strength in customer service and how she enjoys helping people.

Updating her resume included adding a list of her key skills, career outlook, and detailed information about her current job. This fed into her cover letter where I highlighted her familiarity with the institution’s policies, procedures and processes, and her excellent customer service skills, and provided relevant examples.

Industry: Education

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