Case Study Academic Services Officer – Key Selection Criteria by Jennifer C.


This client is an administrative and finance professional with more than 25 years of experience in delivering tailored administrative solutions in the automotive industry. Seeking a change of sector and very enthusiastic about education, she was excited to apply for the role of Academic Services Officer at James Cook University, which aims to achieve smooth and efficient operations while lightening the administrative load for Academic staff.

This application called for half to three-quarter page responses to each of the following criteria:

  1. Degree qualification in business administration or equivalent field and relevant administrative work experience in supporting academic teaching and learning agenda or an equivalent combination of experience and/or education and/or training.
  2. Demonstrated experience in the administration of curriculum support for undergraduate and/or postgraduate academic programs.
  3. Demonstrated well-developed organisational and time management skills with the ability to manage own workflow and prioritise to ensure deadlines and targets are met.
  4. Demonstrated well-developed written and interpersonal communication skills in dealing with people from a variety of backgrounds with competence and computer literacy in a range of computer programs such as Microsoft Outlook, Excel and Word, PowerPoint and Adobe.
  5. Demonstrated excellent customer service skills in managing high numbers of inquiries via phone and email, utilising problem-solving skills to provide information and advice on policies and procedures exercising confidentiality and discretion.
  6. Ability to work independently as well as part of a team.

The client had spent time preparing some examples and provided notes as a starting point. To put together this application, I became familiar with the role description, the client’s notes and career history, and the James Cook University website. One key challenge was adapting the client’s industry-specific expertise to address the education-focused criteria. By identifying this issue prior to our consultation, I was able to brainstorm with the client to find examples that clearly highlighted her transferable skills and then proceeded to identify the Situation, Task, Action and Result for each example to enable me to put together the responses using the STAR model. With a long and busy career, the client could relay personable and interesting examples to highlight the best of her skills.

I am confident that the client presents as a strong applicant for this role and look forward to receiving news on the progress of her application.

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