Assistant Manager (AO5) – Department of Corrections – Tailored Cover Letter


Position: Assistant Manager (AO5) – Department of Corrections

Service type: 2-page tailored cover letter addressing selection criteria and leadership competencies

Timeframe: 2 days – consult Tuesday, deliver Thursday

Criteria addressed using STAR format:

  • Experience and a demonstrated skillset for supervising and leading a team, including supporting the Manager in the application of human resource management processes;
  • Demonstrated ability to work under pressure, meet tight deadlines, respond to new and unexpected events and appropriately escalate issues;
  • Experience in the criminal justice environment, including the interpretation and application of legislation, policy and practice directives in an operational environment;
  • Demonstrated ability to maintain governance and oversight systems, including using information to support service delivery and performance as well as to maintain effective quality assurance processes;
  • Strong written and oral communication skills and attention to detail in this regard, including in the preparation of and completion of complex reports, for both internal and external stakeholders;
  • Proven skills in staff engagement, including coaching, mentoring and staff development, as well as experience in conducting difficult conversations, negotiating resolutions and appropriately reporting issues and actions


The client has an impressive career that aligns well with the target role. The biggest challenge was selecting and capturing the most appropriate examples to ensure that we covered every element of the key selection criteria, cross-referencing this with the agency leadership competencies and behaviours and presenting them in a cohesive 2-page cover letter.

Client feedback:

“I just read the covering letter that you did. WOW! It is fantastic and very well structured. Thank you heaps.”

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