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Resume, Cover Letter and Selection Criteria for Customer Service position

Home » Case Studies » Resume, Cover Letter and Selection Criteria for Customer Service position

With a target position of Client Services Officer within a government department, the client required a supporting resume, cover letter and key selection criteria. The client had a lengthy employment history in retail customer service.

Several consultations were conducted due to the extensive size of the booking. The resume and cover letter were discussed first, with a range of relevant transferable skills profiled to demonstrate a strong synergy between the client’s background and the target position. The selection criteria was covered on a separate consult, with examples targeted to demonstrate exceptional communication skills, strong adaptability and a collaborative approach.

The outcome was a set of documents that profiled the client as a provider of exceptional customer experiences. Linking the majority of the client’s skills to the job targeted demonstrated to the employer the value this applicant can bring to the organisation.

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