HR Officer (Rehabilitation and Return to Work Coordinator) (AO4) – QLD Public Service


Position: HR Officer (Rehabilitation and Return to Work Coordinator)

Organisation: QLD Public Service (A04)

Service type: Tailored cover letter addressing criteria (2 pages) + resume update

Timeframe: 3 days – consult Tuesday, deliver Thursday

Criteria addressed using STAR format:

  • Demonstrated knowledge of human resource frameworks and the ability to apply this knowledge to provide quality professional advice to employees and line managers.
  • Demonstrated experience in return to work and/or injury management for work and non-work related
    injuries and illnesses, including cases of a diverse nature and complexity with a record of effective application in achieving outcomes.
  • Well-developed interpersonal, written and oral communication skills with experience building and maintaining appropriate relationships with team members, clients and stakeholders.
  • Demonstrated ability to sensitively, confidentially and fairly manage people issues whilst meeting organisational needs.
  • Demonstrated experience in planning, reviewing and prioritising workload and maintaining quality in a time-pressured ‘must deliver’ environment.
  • Sound analytical skills and demonstrated experience in exercising sound judgement and decision-making.
  • Well-developed skills in the use of computer systems, including Microsoft Office applications.


This client is a highly experienced senior safety, quality and training officer who is looking to refocus and specialise in the rehabilitation and return to work area. By selecting highly relevant examples from their recent career history, we demonstrated their skill against each of the criteria while successfully indicating the unique and immediate value that they offered to this target role and organisation.

Reviewing the client’s resume as part of my preparation for our consult, I provided some broad guidance on how it could be updated to better tailor it for the target role. The client then extended the order to review and update his resume.

Client feedback:

“Thank you for the very quick response, and it looks great. Many thanks for your great service and excellent work.”

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