The client was seeking a career change from hardware and customer service to a new direction within Information Technology support. With mostly customer service roles in unrelated industries, a completely new resume and cover letter was required. As the target position was either a technology traineeship or entry level role, the strategy for this document was to focus on transferable skills and emphasise any skills and experience in the field.
In the consultation, I queried the client to the extent of his technical skills, products and software he was confident in to add to his resume and that he would also be confident in discussing with potential employers. Additionally, we worked to extract some technology based achievements to add to his current role. This was possible due to him performing duties in technical support as the de-facto IT person at his current position.
The resulting document is focussed on the client’s desired career path and showcases his skills and gives scope to add to ass his skills progress within the industry.
Written by Mark R.