Administration Officer Case Study by Rachael L.


This client was applying for an Administration Officer role in the tertiary sector and came to Select Resumes for help addressing key selection criteria. With several years of experience working in hospitality and banking, he needed help identifying the key skills he could transfer to a university context. The six key selection criteria we addressed together consisted of:

  1. Demonstrated experience in an administrative role in a complex environment or an equivalent combination of relevant experience and education/training.
  2. Sound knowledge of administrative practices, including the ability to interpret and apply policies, procedures and legislative requirements.
  3. Demonstrated high-level customer service and effective communication skills with an ability to consult and liaise effectively with a wide range of stakeholders in a culturally diverse environment.
  4. Proven organisational skills and attention to detail, with a demonstrated ability to prioritise own workload and to work effectively both independently and as part of a team, meeting competing deadlines and delivering high-quality outcomes.
  5. Demonstrated experience using a large enterprise system, including the ability to generate complex reports and demonstrated skills using the MS Office suite, in particular Excel. Experience in working in a Learning Management System will be highly regarded.
  6. A demonstrated understanding of equal opportunity principles and policies and a commitment to their application in a university context.

In order to address these criteria, I asked the client to spend some time considering specific examples we could use from his career that would clearly demonstrate his knowledge, skills and experience in each of these areas. It was important to find examples that went above and beyond what was required in his role descriptions in order to highlight his wealth of experience and knowledge.

To provide strong responses, we used the STAR model, so each example had a direct Situation, Task, Action and Result. At first, the client was unsure how his banking experience could be used to address the criteria. However, during a comprehensive telephone consultation, we collectively came up with clear examples to address each requirement. In fact, it quickly became obvious his administrative experience in banking was directly transferrable to a tertiary context. Clear communication and lots of brainstorming enabled us to work together to find strong examples, and I am confident this client will present a powerful application for this role.

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