Access and Flow Manager – Senior Executive Resume, Tailored Cover Letter and Key Selection Criteria by Jennifer C.


With extensive experience as a senior nursing professional, this client is seeking to have a greater impact on the health and wellbeing of her community in the role of Access and Flow Manager to facilitate coordinated, timely and efficient patient journeys through health services of a busy regional centre.

This application required a senior executive resume, tailored cover letter and the following key selection criteria addressed in 4000 characters each:

  1. Current registration with Australian Health Practitioner Registration Agency (APHRA) as a Registered Nurse (Division 1).
  2. Relevant tertiary qualifications in health management or equivalent work experience.
  3. A comprehensive understanding of the Ministry of Health policy framework, priorities and performance indicators, and their impact on acute care and patient flow and access within health services.
  4. Demonstrated leadership skills and ability to create and maintain a motivating, positive workplace culture.
  5. Proven ability to contribute to and advance the operational and strategic plans for patient flow and access, including facilitating organisational change, managing key priorities and delivering successful outcomes.
  6. Demonstrated high level written, verbal communication and negotiation skills, preparation and presentation of reports and high-level computer skills, including Microsoft Office programs.
  7. Demonstrated skills and knowledge of patient management information systems and their application for supporting effective patient flow.
  8. Demonstrated commitment to Caring for the Coast vision, goals and strategies with demonstrated behaviours which align with the NSW Health CORE values and CCLHD Value and Behaviour Charter.

As there was a lot of content to cover in this application, I held several consultations with the client to gather and refine examples. The client provided background documents she had previously prepared for other applications. Reading these helped me quickly get to know the client; her dedication, experience, and skills are essential to writing genuine and targeted responses to the selection criteria. With thorough research into the region’s role and challenges, this information formed the basis of thorough and clear responses with which the client was very pleased.

Resume Writing Case Study


Recent Case Studies