Academic Programs Coordinator – Prestigious University


Position: Academic Programs Coordinator

Organisation: Prestigious Australian University

Service type: Tailored 4-page response addressing seven essential and three desirable criteria

Timeframe: 4 days – consult Friday, deliver Tuesday

Criteria addressed using STAR format:

Essential criteria

  • A relevant degree and subsequent work experience or an equivalent combination of relevant experience and/or education/training.
  • Demonstrated commitment to high-quality client service.
  • High-level problem-solving skills and analytical ability, including the ability to manage complex tasks, obtain and interpret information, apply judgement and make specific recommendations and/or solutions.
  • Demonstrated high level of organisational skills including the capacity to set priorities and work to deadlines in a busy and changing environment with conflicting demands.
  • Excellent written and verbal communication skills including the ability to interact effectively with a range of people in an understanding, supporting and/or influencing manner to build strong positive working relationships.
  • Evidence of initiative, flexibility, self-motivation and the ability to work effectively as a member of a team with a range of internal and external stakeholders.
  • Advanced skills in a range of applications including email, Microsoft Office Suite, and databases and the ability to learn new applications quickly.

Desirable criteria

  • Previous administrative experience in a tertiary education environment or similar educational institution.
  • Experience with editing and formatting material for the web.
  • Experience with University of Melbourne administrative systems, such as Student One, LMS and Themis.


Having worked in similar positions within the higher education sector for several years, this client had a good knowledge of what the university was looking for and how to frame their experience. Through conversation, we selected the most highly relevant examples from their recent career history to demonstrate their skill against each of the criteria while successfully indicating the unique and immediate value that they offered to this target role and organisation. When writing up the examples, I cross-referenced the responses against the university competency index, ensuring to capture and clearly demonstrate close alignment. I also provided general advice on how the client could optimise their current CV and approach the brief covering letter that needed to accompany their application.

Client feedback:

“Thank you for your email [draft document]. I think it looks great with only very minor information that might need to be updated.”

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